CLES

Safety and Liability

Although not trained in emergency rescue or advanced first aid, GuestServices staff members are aware of the proper and most efficient channels bywhich injured persons can receive the assistance they need including ambulance,police, and fire. Staff members will not treat or diagnose injuries. In lifethreatening situations, if they are properly certified to do so and no one elseis available, staff members may administer CPR until the EMS arrives. Any otherfirst aid will be performed by the EMS .

Incidents that occur in the WSC are reported to the After-hours BuildingCoordinator who is responsible for the overall safety of all patrons,employees, staff, and physical facilities of the WSC after hours.

 

Dress and Grooming Standards

Under the direction of the Dean of Students, Guest Services overseesadherence of the Dress and Grooming Standards at events. The followingguidelines have been prescribed by the Honor Code Dress and GroomingStandards:

Women
A clean and well-cared-for appearance should be maintained. Clothing isinappropriate when it is sleeveless, strapless, backless, or revealing; hasslits above the knee; or is form fitting. Dresses, skirts, and shorts must beknee length or longer. Hairstyles should be clean and neat, avoiding extremesin styles and colors. Excessive ear piercing (more than one per ear) and allother body piercing are not acceptable. Shoes should be worn in all publiccampus areas.  (http://campuslife.byu.edu/honorcode/honor_code.htm)

Men
A clean and well-cared-for appearance should be maintained. Clothing isinappropriate when it is sleeveless, revealing, or form fitting. Shorts must beknee length or longer. Hairstyles should be clean and neat, avoiding extremestyles or colors, and trimmed above the collar leaving the ear uncovered.Sideburns should not extend below the earlobe or onto the cheek. If worn,moustaches should be neatly trimmed and may not extend beyond or below thecorners of the mouth. Men are expected to be clean shaven; beards are notacceptable. Earrings and other body piercing are not acceptable. Shoes shouldbe worn in all public campus areas.http://campuslife.byu.edu/honorcode/honor_code.htm)

Guest Services staff undergoes several trainings on how to effectivelyenforce these standards during events. Any situations that arise are dealt within an efficient, proper and polite manner.

 

Crowd Control

Guest Services staff can be strategically deployed to help preventovercrowding and inconveniences for patrons at busy events. Staff may also beplaced in locations to help maintain control of large crowds at dances,concerts, sporting events, and other events with a large attendance. Staffmembers encourage safety by all participants at events.

Fire Code regulations are always a concern with large crowds. Guest Servicesstaff will encourage adherence to these regulations by monitoring entrances,exits, stairways, and aisles, and will help evacuate the building in case offire or other emergencies.

Guest Services Staff are NOT police officers and are not trained norauthorized to physically restrain persons from traversing into ticketed areas,playing fields, stages, etc. In such instances, Guest Services staff willcontact the proper authority to remove such individuals.

 

Cash Handling

Guest Services Staff work with an accounting specialist who trains them toproperly handle cash funds in conjunction with ticket sales and change,reconciliation, and the security of funds.

 

Sporting Events (Intercollegiate and Extramural)

Guest Services may be hired by the Athletic Department to work differentathletic events. The Athletic Department event coordinator, cooperating with aStudent Supervisor, will organize and supervise other staff members during theevent to fulfill the following responsibilities:

• ticket sales
• admission
• monitoring reserved and ticketed seating
• ushering
• VIP hosting
• monitoring safety and security of facilities, patrons, andparticipants

 

Dances/Concerts/Cultural Events

At dances, concerts and other cultural events, Guest Services acts primarilyas a customer service and safety entity. While also managing ticket sales,crowd control, and monitoring Dress and Grooming Standards, Guest Servicesstaff members will greet and welcome patrons to the events thereby creating amore amiable atmosphere at the event. To help maintain a safe environmentduring these events, Guest Services staff will encourage safe participation byencouraging patrons to avoid:

• lifting of others onto shoulders
• standing on chairs
• performing dangerous and unsafe maneuvers (flips, etc.)
• violent dancing (“moshing” or intentionally colliding with another)
• removing shoes
• elicit or provocative dancing
• standing in aisles or blocking exits

 

Shuttles

Guest Services attendants have completed the Van Driving Course required forany faculty, staff, or student who needs to drive the BYU 12 or 15 passengervans.

BYU departments may request a driver for a BYU vehicle to variousdestinations. This is not an on-call taxi service, but rather a service that isoffered to help save money as well as facilitate groups to and from differentlocations.

 

Miscellaneous Events

Occasionally there may be an event that does not fall under one of theprevious categories. Upon the approval of the Guest Services Manager, GuestServices may be employed to work at miscellaneous activities or perform othervarious tasks for different departments.